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The key to successful business process optimisation

Trigonum develops together with you the suitable key for successful process and organisation optimisation in your enterprise.

Requirements of the market

The international competition demands flexibility and a continuous optimisation of the business processes to be able to react adaptable to the rising requirements of the market and the customers.

Business location determination

The high business dynamics require to develop business processes and company structures constantly and to optimise the application of information technology continuously. Quick changes and adaptations to the market are only possible if processes and organisation are clear.

This imposes companies often to great challenges:

  • Process knowledge mostly only exists in the heads of few key men.
  • Unclear responsibilities and many interfaces lead to extra work.
  • Missing process documentations lead to different approaches with the same settings of tasks.
  • The searching for problems and error recovery lead to the disregard of the nuclear tasks
  • Rise of the customer satisfaction and the process efficiency

Increase of customer satisfaction and process efficiency

Principal purposes of the business process management are a rise of the customer satisfaction and an increase in productivity. About the creation and control of the business processes all activities of the enterprise on the needs are aimed by customers and other interest groups. The running measurement and improvement of the business processes form the base for the continuous increase of the process performances. The increases in output are based on the creativity, the commitment and the expertise of the employees whose self-reliance and motivation promotes the business process management.


Double convenience

A trendsetting approach is the grouping of the responsibility for the process management and quality management, because both areas deal with the same subject from different points of view.

The following targets can be reached among other things by building up a comprehensive process and quality management:

  • Optimisation and standardization of the business processes
  • Rise of the process stability and reduction of errors,
  • Reduction of the terms of process and of the costs.
  • Creation of process transparency for the affected employees.
  • Conversion of the target processes in practice
  • Creation of the base for process measurement and supervision
  • Construction of a process-related ratio system
  • Process management becomes a building block for the quality management